Privacy Policy

Last updated: 9 December 2025

This Privacy Policy explains how Margot, operated by Margot LTD, referred to as the “Site”, “we”, “us” or “our”, collects, uses and discloses your personal information when you visit our website, use our services, make a purchase from margotharrogate.com or otherwise communicate with us regarding the Site. These activities are collectively referred to as the “Services”.

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.

We will publish the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and may have collected personal information about you from a variety of sources during the previous 12 months, as described below.

The information we collect and use will vary depending on how you interact with us.

In addition to the specific purposes described below, we may use the information we collect about you to:

  • Communicate with you.

  • Provide, maintain and improve the Services.

  • Comply with applicable legal obligations.

  • Enforce our applicable terms and policies.

  • Protect or defend the Services, our rights and the rights of our customers, users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information”, we mean information that identifies you, relates to you, describes you or can reasonably be associated with you.

The following sections explain the categories and specific types of personal information we may collect.

Information We Collect Directly from You

Information you provide directly to us through the Services may include:

  • Contact information, including your name, postal address, telephone number and email address.

  • Order information, including your name, billing address, delivery address, payment confirmation, email address and telephone number.

  • Account information, including your username, password, security questions and other information used to protect your account.

  • Customer support information, including any information you choose to provide when communicating with us, such as when you send us a message through the Services.

Certain features of the Services may require you to provide specific information about yourself.

You may choose not to provide this information, but doing so may prevent you from accessing or using certain features of the Services.

Information We Collect About Your Use of the Services

We may automatically collect certain information about how you interact with the Services. We refer to this information as “Usage Data”.

To collect Usage Data, we may use cookies, pixels and similar technologies, collectively referred to as “Cookies”.

Usage Data may include information about how you access and use our Site and your account, including:

  • Device information.

  • Browser information.

  • Network connection information.

  • Your Internet Protocol address.

  • Information about how you interact with the Services.

Information We Receive from Third Parties

We may also receive information about you from third parties, including suppliers and service providers that collect information on our behalf.

These third parties may include:

  • Companies that support our Site and Services, such as Shopify.

  • Payment processors that collect payment information, such as bank account details, debit or credit card information and billing addresses, to process payments, fulfil orders and provide the products or services you have requested.

  • Advertising, analytics and marketing providers.

When you visit our Site, open or click an email we send, or interact with our Services or advertisements, we and the third parties we work with may automatically collect information using online tracking technologies.

These technologies may include:

  • Pixels.

  • Web beacons.

  • Software development kits.

  • Third-party libraries.

  • Cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy.

Please also refer to the section titled Third-Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and perform our contract with you.

This may include using your information to:

  • Process payments.

  • Fulfil and deliver your orders.

  • Send notifications relating to your account, purchases, returns, exchanges or other transactions.

  • Create, maintain and manage your account.

  • Arrange delivery.

  • Facilitate returns and exchanges.

  • Provide features and services connected with your account.

We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use.

Where this applies, Shopify will process your information in accordance with its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes.

This may include:

  • Sending marketing, advertising and promotional communications by email, text message or post.

  • Showing you advertisements for products or services.

  • Personalising the Services and advertisements displayed on our Site or other websites.

Where required by law, we will obtain your consent before sending marketing communications.

Security and Fraud Prevention

We use your personal information to identify, investigate and take action regarding suspected fraudulent, illegal or malicious activity.

If you create an account, you are responsible for keeping your account login details secure.

We strongly recommend that you do not share your username, password or other account details with anyone.

If you believe that your account has been compromised, please contact us immediately.

Communicating with You and Improving Our Services

We use your personal information to provide customer support and improve our Services.

We do this in our legitimate interests to:

  • Respond to your enquiries.

  • Provide effective customer service.

  • Improve your experience.

  • Maintain our relationship with you.

Cookies

Like many websites, we use Cookies on our Site.

For information about the Cookies used in connection with Shopify, please visit:

https://www.shopify.com/legal/cookies

We use Cookies to operate and improve our Site and Services, including to:

  • Remember your actions and preferences.

  • Provide essential website functionality.

  • Conduct analytics.

  • Understand how users interact with the Services.

  • Administer, improve and optimise the Services.

We may also allow third parties and service providers to use Cookies on our Site to personalise services, products and advertising shown on our Site and other websites.

Most browsers automatically accept Cookies by default. However, you can change your browser settings to remove or reject Cookies.

Please be aware that removing or blocking Cookies may negatively affect your experience and may cause certain features or parts of the Services to operate incorrectly or become unavailable.

Blocking Cookies may also not completely prevent information from being shared with third parties, including advertising partners.

Your browser may allow you to send a “Do Not Track” signal. Like many websites, our Site is not currently designed to respond to these signals.

You can learn more about “Do Not Track” signals at:

http://www.allaboutdnt.com/

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment, legitimate business purposes or other purposes described in this Privacy Policy.

These circumstances may include sharing information:

  • With suppliers, service providers or other third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and delivery.

  • With business and marketing partners that provide services or advertise to you. These partners will use your information in accordance with their own privacy notices.

  • When you direct us, request us or otherwise consent to the disclosure of information to third parties, such as when we need to share information to deliver your order or when you use social media features or login integrations.

  • With our affiliates or companies within our corporate group where necessary for our legitimate interests in operating our business.

  • In connection with a business transaction, including a merger, acquisition, restructuring or insolvency.

  • Where required to comply with applicable legal obligations, including responding to subpoenas, search warrants, court orders or similar lawful requests.

  • To enforce our terms, conditions and policies.

  • To protect or defend the Services, our business, our rights and the rights of our customers, users or others.

During the previous 12 months, we may have disclosed the following categories of personal information for the purposes described in the sections titled How We Collect and Use Your Personal Information and How We Disclose Personal Information:

Categories of Personal Information

  • Identifiers, such as basic contact details and certain account and order information.

  • Personal information categories listed under the California Customer Records statute, such as contact information and certain account and order details.

  • Commercial information, such as order information, shopping activity and customer support information.

  • Internet or similar network activity, including Usage Data.

  • Geolocation information, such as an approximate location determined through an Internet Protocol address or other technical measures.

Categories of Recipients

This information may have been disclosed to:

  • Suppliers and third parties providing services on our behalf, including internet service providers, payment processors, fulfilment partners, customer support providers and analytics providers.

  • Business and marketing partners.

  • Affiliates.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review its privacy policy, security policy and terms and conditions.

We do not control and are not responsible for the privacy, security, accuracy, completeness or reliability of information found on third-party websites.

Information you provide in public or semi-public spaces, including information shared through third-party social media platforms, may be visible to other users of those platforms or the Services.

Our inclusion of a third-party link does not necessarily mean that we endorse the content, owners or operators of that website or platform.

Children’s Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children.

If you are the parent or legal guardian of a child who has provided personal information to us, please contact us using the details provided below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell”, as those terms are defined under applicable law, the personal information of individuals under the age of 16.

Security and Retention of Your Information

We take reasonable steps to protect your personal information.

However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.

Information you send to us may also not be secure while it is being transmitted. We recommend that you do not use unsecured communication channels to send sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need the information to:

  • Maintain your account.

  • Provide the Services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce contracts, policies or other legal rights.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute, may only apply in certain circumstances and may be restricted or refused where permitted by law.

Right of Access or Right to Know

You may have the right to request access to the personal information we hold about you, including information about how we use and disclose it.

Right to Erasure

You may have the right to ask us to delete personal information we hold about you.

Right to Rectification

You may have the right to ask us to correct inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, ask us to transfer it to another organisation.

Right to Restrict Processing

You may have the right to ask us to stop or restrict the processing of your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent at any time.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Right to Appeal

You may have the right to appeal a decision if we decline to process your request.

You may do this by replying directly to the communication informing you of our decision.

Managing Your Communication Preferences

We may send promotional emails to you.

You can unsubscribe from these communications at any time by selecting the unsubscribe option included in our emails.

Even after you unsubscribe from promotional communications, we may continue to send non-promotional messages relating to your account, orders, payments or other transactions.

You may exercise your rights through the options provided on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising your legal rights.

Before responding to your request, we may need to collect information to verify your identity, such as your email address or account information.

Where permitted by applicable law, you may appoint an authorised representative to submit a request on your behalf.

Before accepting a request from an authorised representative, we may require evidence that you have authorised them to act for you. We may also require you to verify your identity directly with us.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details provided below.

If you are not satisfied with our response, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

In the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office.

International Users

We may transfer, store and process your personal information outside the country in which you live.

Your personal information may also be processed by our staff, suppliers, service providers and business partners located in other countries.

Where we transfer personal information outside the United Kingdom or European Economic Area, we will use recognised data-transfer safeguards where required.

These safeguards may include:

  • The European Commission’s Standard Contractual Clauses.

  • The United Kingdom’s International Data Transfer Agreement or Addendum.

  • Equivalent contracts or safeguards issued or approved by the relevant regulatory authority.

  • Transfers to countries officially recognised as providing an adequate level of data protection.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your available rights, please contact us using the following information:

Store Name: Margot
Company Name: Margot LTD
Email: support@margotharrogate.com
Business Address: 59A Beech Grove, Harrogate, HG2 0ET, United Kingdom

Customer Service Hours

Monday to Friday: 9:00 am to 9:00 pm
Saturday and Sunday: Closed