Terms of Service
Last updated: 9 April 2025
Margot is the trading name of Margot LTD. These Terms of Service govern access to and use of the website https://margotharrogate.com/, operated by Margot LTD, together with the products and services offered through the website.
Store Name: Margot
Company Name: Margot LTD
Business Address: 59A Beech Grove, Harrogate, HG2 0ET, United Kingdom
Email: support@margotharrogate.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm
By visiting our website, using any of its features or purchasing a product from us, you agree to be bound by these Terms of Service.
You do not need to create an account simply to visit or browse the website. However, certain features or services may require you to register an account and accept these Terms before completing a purchase.
Margot is an online fashion boutique offering a curated selection of clothing and accessories. These Terms define the rights and responsibilities of Margot and users of the website.
These are the Terms that apply to your use of the website and to orders placed through it, unless separate terms are expressly stated for a particular product or service or otherwise agreed in writing between Margot and the customer.
Please read these Terms carefully before accessing or using our website. By accessing any part of the website or using our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not access the website, purchase products or use our Services.
About Our Services
This website is operated by Margot LTD. Throughout the website, the terms “we”, “us” and “our” refer to Margot LTD.
Margot provides this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms and any additional policies or notices published on the website.
By visiting the website or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referred to in these Terms or made available through links on our website.
These Terms apply to all users of the website, including browsers, customers, suppliers, merchants and contributors of content.
Any new features, tools, products or services added to the website will also be subject to these Terms.
You may review the most recent version of these Terms at any time on this page.
We reserve the right to update, amend or replace any part of these Terms by publishing changes on our website. It is your responsibility to review this page periodically.
Your continued use of the website after changes have been published will constitute your acceptance of those changes.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.
Section 1 — Online Store Terms
By agreeing to these Terms, you confirm that you are legally capable of entering into a binding contract in your country or place of residence.
If you are under the age of 18, you may only use the website with the involvement and permission of a parent or legal guardian.
You must not use our products or Services for any illegal or unauthorised purpose.
When using the Service, you must not violate any applicable laws or regulations, including intellectual property and copyright laws.
You must not transmit viruses, worms, malware or any other code of a harmful or destructive nature.
A breach of these Terms may result in the immediate suspension or termination of your access to the Services.
Section 2 — General Conditions
We reserve the right to refuse Service to any person where we have a lawful reason to do so.
You understand that content you submit, excluding payment card information, may be transferred without encryption and may involve:
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Transmissions over different networks.
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Technical changes required to meet the requirements of connecting networks or devices.
Payment card information is encrypted when transferred over networks.
You must not reproduce, duplicate, copy, sell, resell or exploit any part of the Service, your access to the Service or any contact details made available through the website without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect the meaning of any provision.
Section 3 — Accuracy, Completeness and Timeliness of Information
We take reasonable steps to ensure that information available on the website is accurate and up to date. However, we do not guarantee that all information will always be accurate, complete or current.
The content on the website is provided for general information and should not be relied upon as the sole basis for making important decisions without consulting more complete, accurate or current sources where appropriate.
Any reliance on information available through the website is at your own risk.
The website may contain historical information. Historical information is not necessarily current and is provided for reference only.
We reserve the right to amend the contents of the website at any time, but we are not required to update information unless required by law.
You are responsible for monitoring changes to the website.
Section 4 — Changes to the Service and Prices
Prices for our products may change without prior notice.
We reserve the right to modify, suspend or discontinue the Service, or any part of it, at any time.
Where appropriate, we will provide reasonable notice of material changes. However, immediate changes may be made where necessary for security, legal, regulatory or operational reasons.
To the fullest extent permitted by law, we will not be liable for any modification, price change, suspension or discontinuation of the Service.
Section 5 — Products
Certain products may only be available online through our website.
Products may be available in limited quantities and may only be returned or exchanged in accordance with our Returns and Refund Policy.
We make every reasonable effort to display product colours, images and details as accurately as possible.
However, the appearance of colours may vary depending on your screen, device settings and display quality. We cannot guarantee that your device will display every colour accurately.
We reserve the right, where permitted by law, to limit the sale of our products or Services to a particular person, geographical area or jurisdiction.
We may exercise this right on a case-by-case basis.
We also reserve the right to limit the quantity of any product or Service available for purchase.
Product descriptions, availability and prices may be changed at any time without prior notice.
We reserve the right to discontinue any product at any time.
Any offer for a product or Service is void where prohibited by law.
We do not guarantee that every product or Service will meet your personal expectations. However, nothing in these Terms affects your statutory rights as a consumer, including your rights where products are faulty, not as described or not fit for purpose.
Section 6 — Accuracy of Billing and Account Information
We reserve the right to refuse or cancel an order where we have a lawful reason to do so.
We may limit or cancel quantities purchased per person, household, account or order.
These restrictions may apply to orders placed:
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Through the same customer account.
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Using the same payment card.
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Using the same billing or delivery address.
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Where we reasonably believe the order has been placed by a reseller, dealer or distributor.
If we change or cancel an order, we may attempt to notify you using the email address, billing address or telephone number provided when the order was placed.
You agree to provide current, complete and accurate account and purchase information for all transactions made through our store.
You must promptly update your account details, including your email address and payment information, so that we can complete your transactions and contact you when necessary.
For further information, please review our Returns and Refund Policy.
Section 7 — Optional Third-Party Tools
We may provide access to third-party tools that we do not monitor, control or manage.
You acknowledge that access to these tools may be provided on an “as is” and “as available” basis, without warranties, representations or endorsements from us.
To the fullest extent permitted by law, we will not be responsible for losses arising from your use of optional third-party tools.
Your use of any optional tool is entirely at your own discretion.
You should ensure that you understand and agree to the terms under which the relevant third-party provider makes the tool available.
We may introduce new services, tools, features or resources through the website in the future. These will also be subject to these Terms.
Section 8 — Third-Party Links
Certain content, products and Services available through our website may include materials or services provided by third parties.
Third-party links may direct you to websites that are not affiliated with or controlled by Margot.
We are not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites.
We do not provide warranties and will not be responsible for third-party materials, websites, products or services.
We are not liable for losses or damage connected with the purchase or use of products, services, resources or content obtained through a third-party website, except where liability cannot lawfully be excluded.
You should carefully review the relevant third party’s policies and terms before entering into a transaction.
Questions, complaints or concerns relating to third-party products or services should be directed to the relevant third party.
Section 9 — User Comments, Feedback and Other Submissions
If you send us competition entries, ideas, suggestions, proposals, plans, reviews, photographs or other materials, whether online, by email, by post or through another method, these materials are collectively referred to as “Comments”.
Unless otherwise agreed in writing, you grant us permission to use, edit, copy, publish, distribute, translate and display Comments that you submit to us for purposes connected with our business and Services.
We are not required to:
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Keep Comments confidential where they were not submitted in confidence.
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Pay compensation for Comments.
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Respond to Comments.
We may monitor, edit or remove content that we reasonably consider to be unlawful, offensive, threatening, defamatory, obscene, misleading or otherwise objectionable, or which infringes another person’s intellectual property rights or violates these Terms.
You agree that your Comments will not infringe the rights of any third party, including copyright, trade mark, privacy, data protection or other personal or proprietary rights.
Comments must not contain unlawful, abusive, defamatory or obscene material.
Comments must not contain viruses, malware or other harmful code that could affect the operation of the Service, our website or another website.
You must not use a false email address, impersonate another person or mislead us or others regarding the origin of any Comment.
You are responsible for the Comments you submit and for ensuring that they are accurate.
To the fullest extent permitted by law, we accept no responsibility for Comments posted by users or third parties.
Section 10 — Personal Information
Personal information submitted through the website is processed in accordance with our Privacy Policy.
Please review our Privacy Policy for more information about how we collect, use, retain and protect personal information.
Section 11 — Errors, Inaccuracies and Omissions
From time to time, information on our website or within the Service may contain typographical errors, inaccuracies or omissions.
These may relate to:
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Product descriptions.
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Prices.
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Promotions.
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Offers.
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Delivery charges.
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Delivery times.
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Product availability.
We reserve the right to correct errors, inaccuracies or omissions and to update information at any time.
Where permitted by law, we may cancel an order if material information relating to the order was incorrect, including after the order was submitted.
Where an order has been cancelled after payment, any amount paid for the cancelled product will be refunded.
We are not required to update or clarify information except where required by law.
A date shown as an update or refresh date does not necessarily mean that all information on the website has been updated.
Section 12 — Prohibited Uses
In addition to the other restrictions set out in these Terms, you must not use the website or its content:
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For any unlawful purpose.
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To encourage or participate in unlawful activity.
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To violate any applicable international, national or local law or regulation.
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To infringe our intellectual property rights or the intellectual property rights of another person.
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To harass, abuse, threaten, insult, harm, defame, intimidate or discriminate against another person.
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To submit false or misleading information.
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To upload or transmit viruses, malware or malicious code.
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To interfere with the operation or security of the Service, the website or another system.
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To collect or track another person’s personal information without lawful authority.
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To send spam, phishing messages or other unsolicited communications.
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To scrape, crawl or extract information from the website through unauthorised automated methods.
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For an obscene, fraudulent or immoral purpose.
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To bypass or interfere with security features on the website or another related service.
We reserve the right to suspend or terminate your use of the Service if you breach these restrictions.
Section 13 — Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of the Service will always be uninterrupted, timely, secure or free from errors.
We do not guarantee that every result obtained through the Service will be accurate or reliable.
We may occasionally suspend or withdraw all or part of the Service for maintenance, security, operational or other legitimate reasons.
The Service and products made available through it are provided subject to the rights and protections available to you under applicable law.
To the fullest extent permitted by law, we exclude warranties, representations or conditions that are not expressly stated in these Terms.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or limits our liability for:
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Death or personal injury caused by our negligence.
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Fraud or fraudulent misrepresentation.
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A breach of rights that cannot lawfully be excluded.
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Any other liability that cannot be excluded or limited under applicable law.
Subject to the above, we will not be liable for indirect or consequential losses that were not reasonably foreseeable when you entered into a contract with us.
Where you use the Services for commercial or business purposes, we will not be liable for loss of profit, revenue, business, anticipated savings, data, goodwill or business opportunity, to the fullest extent permitted by law.
Nothing in these Terms affects your statutory rights as a consumer.
Section 14 — Indemnity
To the extent permitted by law, you agree to compensate Margot LTD and its officers, employees, contractors, suppliers and service providers for reasonable losses, claims and legal costs arising directly from:
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Your material breach of these Terms.
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Your unlawful use of the Services.
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Your infringement of another person’s rights.
This section does not apply to losses caused by our own negligence, breach of contract or unlawful conduct.
Section 15 — Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law.
Any unenforceable part will be treated as removed from these Terms without affecting the validity or enforceability of the remaining provisions.
Section 16 — Termination
Any obligations and liabilities incurred before the termination of these Terms will continue after termination where appropriate.
These Terms remain effective until terminated by you or us.
You may terminate your use of the Services at any time by ceasing to use the website or informing us that you no longer wish to use the Services.
We may suspend or terminate your access if we reasonably believe that you have failed to comply with these Terms.
Where appropriate, we may terminate access without prior notice, particularly in cases involving fraud, illegal activity, misuse, security risks or serious breaches.
You will remain responsible for amounts properly due up to and including the date of termination.
Section 17 — Entire Agreement
If we fail to exercise or enforce a right under these Terms, this does not mean that we have waived that right.
These Terms, together with the policies and operating rules published on our website, form the entire agreement between you and us regarding your use of the Service.
They replace any earlier or contemporaneous agreements, communications or proposals relating to the Service, whether written or oral.
Nothing in this section excludes liability for fraudulent statements or misrepresentations.
Section 18 — Governing Law
These Terms and any separate agreement through which we provide Services to you are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you may also benefit from mandatory protections available under the laws of the country in which you live.
The courts of England and Wales will have jurisdiction over disputes relating to these Terms, without affecting any rights you may have as a consumer to bring proceedings in another part of the United Kingdom.
Section 19 — Changes to These Terms
You can review the latest version of these Terms at any time on this page.
We reserve the right to update, amend or replace any part of these Terms by publishing changes on our website.
Where changes materially affect your rights or obligations, we will take reasonable steps to bring them to your attention where required.
It is your responsibility to review the website periodically.
Your continued use of the website or Services after revised Terms have been published will constitute your acceptance of those changes.
Section 20 — Returns, Refunds and Cancellations
Return Policy
We offer a 30-day return policy.
You have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To qualify for a return:
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The item must be in the same condition in which you received it.
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The item must be unworn or unused.
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All original tags must remain attached.
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The item must be returned in its original packaging.
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You must provide your receipt or other proof of purchase.
Return Process
To request a return, please contact us at:
Please do not return an item before receiving return instructions and confirmation from us.
Items returned without first requesting and receiving approval may not be accepted.
Store Name: Margot
Company Name: Margot LTD
Business Address: 59A Beech Grove, Harrogate, HG2 0ET, United Kingdom
Email: support@margotharrogate.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm
Refund Process
If your return is approved, we will process your refund within seven days of receiving and inspecting the returned parcel.
Refunds will normally be issued to the same payment method used for the original transaction unless another method has been expressly agreed.
We do not charge a restocking fee under this section.
Original delivery charges are non-refundable, except where required by law or where the product was faulty, damaged, incorrect or otherwise not supplied in accordance with your statutory rights.
Depending on your payment provider, additional time may be required before the refund appears in your account.
Cancellation Process
You may contact us to request cancellation of your order before its tracking status changes to “parcel dispatched” or an equivalent status.
To request a cancellation, please email:
Cancellation cannot be guaranteed once processing or dispatch has begun.
Where an order can no longer be cancelled, you may request a return after receiving it, subject to our Returns and Refund Policy and your statutory rights.
Section 21 — Contact Information
If you have any questions, comments or suggestions regarding these Terms or our Services, please contact us.
Store Name: Margot
Company Name: Margot LTD
Business Address: 59A Beech Grove, Harrogate, HG2 0ET, United Kingdom
Email: support@margotharrogate.com
Business Hours: Monday to Friday, 9:00 am to 9:00 pm
We usually respond within 24 to 48 hours on working days.
Whether you have a product question or need assistance with an order or Service, our team will do its best to ensure that your enquiry is handled carefully and professionally.
Speak soon,
The Margot Team
